Política de envio
SHIPPING & DELIVERY POLICY Last updated: April 2026
Order processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. Once your order is processed and dispatched by our fulfilment partner, you will receive an email with your tracking number and a direct link to follow your shipment in real time.
Please ensure your delivery address is correct at the time of purchase. Revitacharge cannot be held responsible for orders delivered to an incorrectly entered address. If you notice an error, contact us immediately at hello@revitacharge.com — we will do our best to correct it before dispatch, but we cannot guarantee changes once the order has been handed to the carrier.
Delivery times
| Destination | Estimated delivery time |
|---|---|
| Portugal Continental | 2–4 business days |
| Madeira & Açores | 3–7 business days |
| European Union | 3–8 business days |
| Rest of World | 7–20 business days |
These are estimates based on standard carrier performance and do not constitute a guaranteed delivery date. Delays may occasionally occur due to high demand periods, carrier disruptions, customs processing for international orders, or other factors outside our control. We appreciate your understanding.
Subscription orders
Subscription orders are processed and dispatched automatically on your renewal date, following the same processing and delivery timelines above. Your first subscription order includes your Revitacharge Welcome Box. Renewal orders contain only your selected product.
If you need to update your delivery address before a renewal, please do so at least 48 hours before your next billing date through your account settings or by contacting us at hello@revitacharge.com.
Tracking your order
Once your order has been dispatched, you will receive an email with a tracking link. You can follow your shipment directly on the carrier's website using the tracking ID provided. Tracking information may take up to 24 hours to update after dispatch.
You can also view your order status and tracking link at any time by logging into your account at revitacharge.com.
Failed deliveries and returned packages
If a delivery attempt is unsuccessful, the carrier will typically make a second attempt or leave a collection notice. If a package is returned to our warehouse due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping costs may apply for reshipment.
Revitacharge is not responsible for packages marked as delivered by the carrier but reported as not received. In these cases, we ask that you first check with neighbours and your building's reception, and then contact the carrier directly with your tracking number. If the issue remains unresolved, contact us at hello@revitacharge.com and we will investigate with the carrier on your behalf.
Damaged or incorrect orders
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery at hello@revitacharge.com with your order number and a photograph of the item received. We will arrange a replacement or refund as appropriate at no additional cost to you.
Customs and international orders
For orders shipped outside the European Union, customs duties and import taxes may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. Revitacharge has no control over customs delays or charges and cannot predict their amount. We recommend checking your country's import regulations before placing an order.
Contact
For any questions about your shipment, contact us at hello@revitacharge.com. We aim to respond to all enquiries within 48 hours on business days.